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Testimonials – Our Happy Customers
Barretts have been trading for over 100 years and specialise in outstanding customer service. When you purchase from us, you can expect excellent sales advice from polite and knowledgeable staff, with the benefit of our highly experienced engineers who provide exceptional aftercare. Read what our customers have to say below. Join them – visit our online shop.
25-10-2011 – HALL0939
Dear Neil
25-10-2011 – VYE01480
My husband & I wanted to write & let you know about the splendid service we received from your two delivery men, John & Matt.
On Friday afternoon they delivered back to us our television which had been repaired in your workshop. After making sure it was working perfectly, we asked them to look at our freesat box, with which we were having problems. They took a lot of time & trouble but eventually concluded we had the wrong sort of box!
They told us we could buy the correct box from Barretts showroom. Most if not all delivery men would have then gone home, it was now 17:00, but we expressed an interest in buying the box.
They said they would return to the shop & collect a box for us so that they could return & install it the same evening. This they duly did.We are enormously impressed with their dedication to their customers satisfaction & we feel that John & Matt deserve high praise for their exemplary service.
25-10-2011 – DAVI4899
Dear Sir,
Today we had a satellite dish and two recorders
fitted by two of your employees John and Matt.We are always quick to complain but seldom do we
praise.However we would like to praise and say they were
both exceedingly helpful and appreciative to our needs in the work that was
required in our home.
They were polite, tidy and explained clearly how the recorders functioned. They were in our opinion excellent ambassadors for Barretts.
Yours faithfully
C & T
25-10-2011 – PILC5560
All with whom we came into contact gave exemplary service
and we would like to thank them, via you, for their positive attitude and good
humour. We felt that we were special customers, and I know that you will say
that is what you would have expected of them, nevertheless, they made the whole
experience of spending our money a happy one. They knew their products well and
guided us through the ranges available and suitable for our needs. In particular we would like to thank Andy in your vehicles'
department, and Vicky, Matt and John from the Wincheap premises. Well done to
all of them. . With best wishes D and J P
Following our recent purchases of a new car, new television
and hi-fi system, we would like to express our thanks and admiration of the way
in which members of your staff attended to our needs.
25-10-2011 – MILL4500
Just a compliment to Chris Scott for the professional knowledge and
courteousness he showed to me on my recent purchase at Barretts. It was a
pleasure to do business with him. Also a mention to Neil who came and set it all
up for me today again very knowledgeable and did not leave until I was 100%
happy with the set up. Well done to Barretts.
AM
25-10-2011 – RISB5667
Dear Sirs
On the 18th of January, I purchased a 32 inch Panasonic Television from Barretts. I was helped by Vikki and would like to say that I was not under any pressure to buy.
When I installed the set at home, I found difficulty in getting certain stations on the freeview system.
Your technician Neil came to see me and he diagnosed that the booster in the loft could be at fault. I then purchased an antiference aerial amplifier from you and I now have a perfect picture on all stations.
I would like to thank both Vikki and Neil for their advice and expertise. I will not hesitate to relate my experience to all my friends.
Yours sincerely, F.R.
25-10-2011 – WD4070
Dear Mr Barrett
Re: Barretts Digital World.
I have bought many electrical items from Barretts over the years and indeed all three television sets I currently have were purchased from you. I have always found your sales staff to be helpful and the showroom a pleasure to shop in.
However I must really compliment you on the quality and efficiency of your service department. They really are first class.
I have had a series of problems with two SKY HD boxes, both unfortunately bought from you, and the faults havent been easy to diagnose. Both boxes are currently being repaired under guarantee (one for the second time!)
The helpfulness of your service department in trying to sort out the various problems has been first class. They have even loaned me an HD box to replace the faulty ones.
Your excellent after-sales service means I will always choose Barretts over Currys, Comet and the like.
Yours sincerely,
DJW
25-10-2011 – DUNK4090
Dear Mr Barrett,
I am writing to highly commend your employee Mr. Neil Brooks.
He visited us last year to wire up a DVD recorder bought from your store, as it had not initially been wired to our best advantage.
This January we bought a Television that needed a bit of attention in the wiring circuit. Once again Mr Brooks did an excellent job and was also extremely patient in explaining all the bells, knobs and whistles to a couple of OAPs! As an electronics engineer he certainly knows his job well and is polite and charming into the bargain. In short he is an asset to your staff.
Not only does your store sell equipment but the After Sales Service is superb. We will certainly recommend your establishment to friends.
Please feel free to use any part of this letter in your promotions or advertising. You really give a 5 Star service.
Yours sincerely
JD (Mrs)
25-10-2011 – NEWP2550
Dear Sir,
Thank you for your prompt attention, also for the excellent service we received from your engineer Neal Brooks.
Yours sincerely,
A.G.
25-10-2011 – LOUD5638
I would especially like to thank the engineer who carried out this work.
He exceeded his duties by climbing up onto our roof and was both competent and digilent as well as most obliging.
J.L